Privacy Policy

Last Updated: May 8, 2026

Effective Date: May 8, 2026

Introduction

中南踢卡教育 (hereinafter referred to as "we") respects and protects the personal information and privacy of all 中南踢卡教育 users. We are committed to maintaining your trust and protecting your personal information in accordance with the following principles: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of consent, the principle of security, the principle of user participation, and the principle of transparency. At the same time, we promise that we will adopt industry-standard security measures to protect your personal information.

This policy is closely related to the products and/or services you use. When you download, install, launch, browse, register, log in, or use our products and/or services (hereinafter collectively referred to as "using our products and/or services"), we will process and protect your personal information in accordance with the terms of this policy. We try to explain the technical terms involved in this policy in a concise and clear manner for your understanding.

Provisions in this policy that may have a significant impact on your rights and interests are distinguished in bold. Please pay special attention to them.

中南踢卡教育 specifically reminds minors under the age of 18 (especially children under the age of 14) and their guardians that we have a dedicated chapter on minor protection (indicated in bold). Please read it carefully.

Before using/continuing to use our products and services, please carefully read and fully understand this policy, and make appropriate choices as guided by this policy. If you do not agree to the content of this policy, it may result in our products and/or services not functioning normally, or failing to achieve the intended service effect. You should immediately stop accessing/using our products and/or services. Your use or continued use of the products and/or services we provide indicates your full understanding and agreement to all the contents of this Privacy Policy (including updated versions).

About Us

The developer of 中南踢卡教育 is: Hangzhou Zhongnan Tika Education Technology Co., Ltd.

Email address: service@zolandtika.com

This policy will help you understand the following:

How we collect and use your personal information

How we share, transfer, and publicly disclose your personal information

How we store and protect your personal information

How you can manage your personal information

How you can cancel your account

Protection of minors

How we update the privacy policy

How to contact us

1. How we collect and use your personal information

1.1 Becoming our registered user

中南踢卡教育 supports login via email address. If you choose to register or log in with an email address, you need to provide us with your [email address] so that we can provide you with verification code information. We collect this information to identify and verify your identity.

After completing account registration, you may also choose to fill in or change your avatar and nickname to improve your information, but if you do not provide such information, it will not affect your use of this product and related services.

The above information you provide will be used by us during your use of our services. When you voluntarily cancel your account, we will delete your personal information as soon as possible in accordance with applicable laws and regulations.

1.2 Providing our products and services to you

The functions of this product include Chinese learning courses, fun exercises, video interaction, learning data recording, role-playing dress-up and other major business functions.

We collect and use your information for the following purposes based on the principles of legality, legitimacy, and necessity.

1.2.1 Device Information

We will, based on the specific permissions you grant during software installation and use, accept and record necessary device information (such as mobile network information, network access method, etc.) for identity verification, security protection, customer service and other purposes, to improve the security of our products and services.

Log Information

When you use all our business functions, the system automatically collects certain information through cookies or other methods as network logs. Such information includes: detailed usage records when using this product or service, such as the pages you visit, browser type and settings, carrier, language used, access date and time, device crashes, system activities, web page visit records, and user-triggered event statistics. Such information will help us statistically analyze users' safe online behavior.

1.2.2 System Permission Calls

We call some of your system permissions to provide services. Below we list the business functions, call purposes, and timing corresponding to the requested permissions. All of these permissions can be turned off in the system settings. After turning them off, we will not be able to collect the corresponding personal information through these permissions. For the specific operation method of system permissions, please refer to the instructions provided by your device system developer.

System Permission: Network

Corresponding Business: Internet access function

Scenario Description: Used to download or synchronize application data and update application configuration

Can be turned off: Yes. After turning off, the app content cannot be read or updated in real time and cannot be used normally.

1.3 Providing security services to you

We will use your information for identity verification, security protection, archiving and backup, and customer security services to improve the security of our products and services. When our system fails, we will record and analyze the information generated during the system failure to optimize related services.

1.4 Exceptions with prior consent

According to relevant laws, regulations and national standards, we may collect and use your personal information without obtaining your consent under the following circumstances:

Directly related to national security and national defense security;

Directly related to public safety, public health, and major public interests;

Directly related to criminal investigations, prosecutions, trials, and enforcement of judgments;

For the purpose of safeguarding the vital legitimate rights and interests of you or others, such as life and property, but it is difficult to obtain your consent;

The personal information collected is information that you have made public to the public;

Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosures, etc.;

Necessary for the conclusion and performance of a contract at your request;

Necessary for maintaining the secure and stable operation of the services provided, such as discovering and handling product or service failures;

Other circumstances provided by laws and regulations.

1.5 Supplementary Explanation

When we intend to use the information for other purposes not described in this policy, we will seek your prior consent.

When we intend to use information collected for a specific purpose for other purposes, we will seek your prior consent.

2. How we share, transfer, and publicly disclose your personal information

2.1 Sharing of Information

We do not share your personal information with companies, organizations, or individuals outside of us, except in the following circumstances:

(1) With your prior explicit consent or authorization;

(2) Where sharing is necessary in accordance with applicable laws and regulations, legal process requirements, or mandatory administrative or judicial requirements.

2.2 Transfer of Information

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

(1) Transfer with explicit consent: after obtaining your explicit consent, we will transfer your personal information to specified other parties within the scope of authorization;

(2) In the event of a change of entity due to acquisition, merger, reorganization, etc., if a transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy; otherwise, we will require that company or organization to seek your authorization and consent again.

2.3 Disclosure of Information

We will only publicly disclose your personal information in the following circumstances:

(1) With your explicit consent, we may publicly disclose the personal information you have designated;

(2) Disclosure based on law: we may publicly disclose your personal information when required by law, legal process, litigation, or mandatory government authority requirements.

3. How we store and protect your personal information

3.1 How we store information

3.1.1 Storage location

We comply with laws and regulations. The information and data we collect about you will be stored on our servers within the territory of the People's Republic of China, except in the following circumstances:

a. Explicitly required by laws and regulations;

b. With your explicit authorization;

c. Your active actions such as cross-border transactions conducted via the Internet.

3.1.2 Storage period

Generally, we retain your personal information only for the shortest period necessary to achieve the purposes. Personal information used to identify you and reflect related activities will be retained until you cancel your account, unless laws require or permit a longer retention period. However, under the following circumstances, we may change the retention period of personal information due to legal requirements:

a. To comply with applicable laws, regulations, and other relevant provisions;

b. To comply with court judgments, rulings, or other legal process requirements;

c. To comply with requirements of relevant government authorities or legally authorized organizations;

d. When we have reason to believe that it is necessary to comply with laws and regulations;

e. For purposes reasonably necessary to execute relevant service agreements or this policy, protect public interests, or protect the personal and property safety or other legitimate rights and interests of our customers, our products, other users, or employees.

After you terminate the use of our products, we will stop collecting and using your information, unless otherwise provided by laws, regulations, or regulatory authorities.

When our related services cease operation, we will notify you through push notifications and announcements, and delete your personal information stored on our servers or anonymize it within a reasonable period.

3.2 Data Security Measures

We will adopt industry-standard security measures, including establishing reasonable institutional norms and security technologies, to prevent your personal information from unauthorized access, use, modification, damage, or loss. For example, our network services use encryption technologies such as transport layer security protocols, and provide browsing services via HTTPS to ensure the security of user data during transmission. We use confidentiality agreements for information access personnel, allowing only employees and product-related personnel who need to know such information to access personal information. We have set up strict access control and monitoring mechanisms, and require all personnel who come into contact with your personal information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability.

We will take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless a longer retention period is required by law or permitted.

The Internet is not an absolutely secure environment, and email, instant messaging, and communication with other users are not encrypted. We strongly advise you not to send personal information through such channels. Please use a complex password to help us ensure the security of your account.

The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or administrative safeguards are compromised, resulting in unauthorized access, public disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we will bear corresponding legal liability.

In the event of a personal information security incident, we will, in accordance with legal requirements, promptly notify you of the basic information and impact of the security incident, the measures we have taken or will take, recommendations for you to prevent and mitigate risks, and remedial measures for you. We will promptly notify you of incident-related information via email, letter, phone, push notification, etc. If it is difficult to notify individual information subjects one by one, we will issue a notice in a reasonable and effective manner. At the same time, we will proactively report the handling of personal information security incidents to regulatory authorities as required.

4. How you can manage your personal information

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we guarantee that you can exercise the following rights over your personal information. You can refer to the steps below for relevant operations:

4.1 Access your personal information

You can access basic information by following these steps: Enter the app, click [Avatar] in the upper left corner of the home page to view personal information.

4.2 Change your personal information

You can change your basic information by following these steps: Enter the app, click the [Avatar] area in the upper left corner of the home page; click [Avatar] to enter the editing page and edit personal information.

4.3 Delete your personal information

You can send an email to service@zolandtika.com to contact us to delete your personal information.

4.4 Change the scope of your authorization or withdraw your consent

You can change the scope of your authorization for 中南踢卡教育 to continue collecting personal information or withdraw your consent by deleting information, turning off device functions, or adjusting privacy settings in the app or software.

Each business function requires some basic personal information to be completed. You may give or withdraw your authorization for the collection and use of additional personal information at any time. When you withdraw your consent or authorization, we will no longer be able to provide you with the services corresponding to such withdrawal, nor will we process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the processing of personal information carried out previously based on your authorization.

4.5 Responding to your requests

We will take appropriate technical measures to ensure that you can query, supplement, correct, or delete your personal data, or apply to us through feedback or complaint channels published in relevant products or services to supplement, correct, or delete relevant information. After receiving your application, we will process it according to the established procedures. For security purposes, you may be required to provide a written request or otherwise prove your identity. We may require you to verify your identity before processing your request. We will respond within 15 days. In principle, we do not charge a fee for reasonable requests. However, we may charge a certain cost fee for repeated requests beyond a reasonable limit. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (e.g., developing a new system or fundamentally changing current practices), risk the legitimate rights and interests of others, or are highly impractical (e.g., requests involving information stored on backup tapes).

If you are unable to access, correct, or delete your personal information, or if you need to access, correct, or delete other personal information generated during your use of our products, or if you believe that we have violated any laws or regulations or breached any agreement regarding the collection or use of your personal information, you may contact us through the official feedback channels of our products or services.

We will be unable to respond to your requests under the following circumstances:

(1) Directly related to national security and national defense security;

(2) Directly related to public safety, public health, and major public interests;

(3) Directly related to criminal investigations, prosecutions, trials, and enforcement of judgments;

(4) When we have sufficient evidence to show that you have acted with subjective malice or abused your rights;

(5) Responding to your request would cause serious harm to the legitimate rights and interests of you or other individuals or organizations;

(6) Involving trade secrets.

5. How you can cancel your account

You can cancel your account by following these steps: Enter the app, go to [Settings --- Account --- Cancel Account], and select [Apply for Cancellation] under the conditions for account cancellation. We will process your request as soon as possible within 48 hours after receiving your cancellation application and verifying your user identity. After account cancellation, except for personal information that must be retained by us due to legal requirements (such as your transaction-related information on 中南踢卡教育), your personal information will be removed from 中南踢卡教育.

6. Protection of minors

We attach great importance to the protection of minors' personal information. We protect minors' personal information in accordance with relevant national laws and regulations. If you are a minor, please read this privacy policy carefully under the supervision and assistance of your parents or guardians, and use our services or provide information to us with the consent of your parents or guardians. For personal information of minors collected with the consent of parents or legal guardians, we will only use or publicly disclose such information when permitted by law, with the explicit consent of the parents or legal guardians, or when necessary for the protection of the minor.

If we find that we have collected personal information of a minor without prior verifiable parental consent, we will take steps to delete such data as soon as possible. If you are the guardian of a minor and have any questions about the minor's use of our services or the user information they provide to us, please contact us in a timely manner through the contact information provided in Article 9 of this policy.

7. How we update the privacy policy

To provide you with better services, we will update the terms of this policy based on product updates and relevant legal requirements. These updates will constitute a part of this policy. Without your explicit consent, we will not reduce the rights you are entitled to under this policy as currently in effect.

When this policy is updated, we will notify you via app push notifications or other reasonable means so that you can stay informed of the latest version of this policy.

8. How to contact us

If you have any complaints, suggestions, or questions regarding personal information protection, or if you have any questions about this policy, you can contact us through the following methods. We will review the issues as soon as possible and respond within fifteen working days after verifying your user identity: service@zolandtika.com.